Are You SSL secured?
We use a 256 bit-encryption to protect your information. You are always safe shopping on our website. A simple indication that we are a secured website is our "https://" site tag. This means we host our website on a secure platform for shopping.
We also frequently have our website scanned by McAfee Secure so you can be confident our website is 100% safe to shop on.
How long will my order take to arrive?
On average your order should take around 2-3 business days to ship and another 2-5 days before it's in your home.
*Please understand that this is what usually happens and is not a guarantee as there are other factors that play a role into delivery such as weather, your location (residential community or commercial area) and lastly the size of the order.
Can I cancel my order?
We understand that life happens and we have no problem canceling your order should something come up. Orders can be canceled under these conditions:
- The order has not yet been processed and the cancellation request has been made within 24 hours. In most cases, you can expect your order to process right away, but it depends on the time of order. (ex. an order at 1 am won't be processed until the following morning.)
- The product ordered is out of stock/back ordered. In these instances, we will notify you via e-mail and you'll have the choice to continue with your order or you can cancel for a full refund.
*Depending on the time of day, your order will most likely be processed the following morning. With morning orders you can expect processing to occur the same day. If your order has been processed or just shipped we cannot cancel your order. You must wait to receive your purchase first then begin the process to return it.
Can I return my purchase?
Yes, but returns are only accepted for items that haven't been opened. Also, please do not send anything for return without proper authorization. Your return has to first be approved, then after approval, we will send you an RMA form to fill out. You must also have the original invoice with the order#. You have 7 days from the date of approval to provide return tracking. If you wish, we can provide a return label, which will be deducted from your refund total. Please note that return shipping charges are your responsibility.
All returns are valid for 30 days after purchase.
Is my purchase under warranty?
Yes. Your purchase comes with a 1-year warranty on parts/frame and labor. If anything goes wrong, we will send spare parts and/or a technician to come and fix your bike at no additional cost. There are also options to extend your warranty should you do so. Please note that your warranty can be extended at any time.
What if there is a problem with my order?
We take the utmost care to make sure that your order is as perfect as possible. In the rare and unlikely event that parts to your order are missing or damaged, we will take full responsibility. You can expect to get an expedited shipment of the missing and/or damaged part free of charge.
Do purchases include white gloves assembly?
We do not include white gloves delivery with your purchase. At this time, due to Covid, it may be difficult to offer in-home assembly. however, we will utilize our network to link you with a trusted and reliable assembly team, should you require.
Please note that white gloves incurs a non-refundable fee of $199.
What is the best way to reach a representative?
Live chat, phone and e-mail are the best ways to get in contact with us.
Live Chat: (Click the tab on the bottom left corner of your screen.)